How a checkup works

PCHealthAI 3.0.0-beta.1 · Windows 10 and 11

This is the plain-language version of the Check My PC screen — written for the website's how-to page as much as for you. It skips the technical details and just tells you what you'll see and what to do with it.

Installing PCHealthAI

1. Download the installer and run it. If your PC needs an extra Windows component, the installer downloads and installs it automatically — you don't need to do anything.
2. When it finishes, PCHealthAI opens. The first time it runs, it connects itself to BNetDev in the background — there's nothing to type in and nothing to sign in for.

Starting a checkup

1. Open PCHealthAI. Check My PC is the first thing you see.
2. If something specific is bothering you — slow startup, a program that crashes, no sound — type it in the box at the bottom. Otherwise just leave it blank.
3. Click Start checkup (or press Enter).

From there, watch the middle of the screen. It works through your PC step by step, telling you in plain sentences what it's looking at and what it finds. You don't have to do anything unless it asks — but you can type at any time, even while it's working, and it will pick up what you typed before its next step.

What you might be asked

Everything that only looks at your PC — checking a setting, reading a log — happens on its own, no need for a click.

Anything that would change something on your PC stops and asks first. That question shows up as a card in the middle of the screen with two buttons:

• Allow once — do this one thing, this one time.
• Allow for this checkup — do this one thing, and don't ask again for the same kind of change during the rest of this checkup. Useful when it's about to clean up the same kind of file over and over.

You can also just say no, or ignore it and type something else instead.

Some questions aren't about permission at all — they're just asking for information, like "which browser do you use most?" Answer in the box provided, or click one of the suggested answers.

A card is always specific about what it wants to do — it never just says "trust me." And PCHealthAI will never ask for your password or a verification code, on this screen or any other.

Stopping early

Press Esc at any time to stop whatever it's doing right now, without ending the whole checkup — useful if you realize a step isn't what you wanted. Click End checkup in the top corner to stop for good; it will still show you a summary of whatever it found before you stopped.

Reading the summary

When it's done, you get a summary: how long it took, how many things it checked, and what changed. Changes are split into two groups:

• Fixed — things it took care of, each with a note on whether that change can be undone later (most can, from Logs & Undo in the sidebar).
• Your call — things it noticed but didn't touch, because they need a decision only you can make.

If there's anything worth doing later that it didn't get to, that's listed too, under Also worth doing. From the summary you can ask a follow-up question, pick one of the suggestions, or click Done.

The result of your last checkup is also saved on your own PC, so if PCHealthAI can't reach BNetDev the next time you open it, you can still see what the last checkup found. That file lives at %LOCALAPPDATA%\PCHealthAI\last-checkup.json if you ever need to find it — you won't normally need to open it yourself.

Letting BNetDev help remotely

In Settings, "Allow remote checkups" is on by default. That means if you call BNetDev for help, they can start or join a checkup on your PC and walk you through it live, the same way you'd see it yourself — you'll still get the same permission cards for anything that changes your PC. Turn this off in Settings if you'd rather always start checkups yourself.

Starting over

If PCHealthAI ever seems stuck talking to BNetDev — for example after moving it to a new PC — go to Settings and click Reset registration. That disconnects this install and reconnects it fresh; it takes a few seconds and you won't lose anything.